Exchanges and Returns
We get it. Sometimes, things just don't work out!
Not to worry – we are here to help you find something new. To start your exchange or return, please select from the options below.
Exchange & Return Policy
- We accept exchanges and returns on all products with original tags and packaging, both online and in store, within 30 days of delivery.
- Final Sale Products
- All Last Chance products and engraved jewelry are final sale at the time of purchase, and cannot be exchanged or returned. Additionally, the following products are final sale: Chain Extender, Earring Backs, Earring Back Lifters, Mystery products, permanent jewelry, engraved jewelry.
- Domestic Exchanges & Returns
- All returns are subject to a return fee of $6.99, which will be deducted from the total refund amount. As a little something extra, we offer 15% bonus store credit with every exchange (valid for US customers only through online exchanges). Please note orders placed through TikTok are not eligible for exchanges.
- International Returns
- All returns are subject to a return fee, which varies based on the return shipping cost. This fee will be deducted from the total refund amount. Please allow up to 30 days for our team to process refunds on any international orders.
- Jewelry Bundles & Gift Sets
- If you purchased a pre-kitted bundle, you will have the option to return the entire bundle or individual pieces from the bundle. When returning individual pieces, we will issue a proportionate refund back to your original payment method. If you purchased a gift set, you must return all products in the set to receive a refund.
- Need help?
- Visit our FAQs page or send us an email.