We accept exchanges and returns on all products with original tags and packaging, both online and in store, within 30 days of delivery.
All returns are subject to a return shipping fee, which will be deducted from the total refund amount. The cost of this label will depend on where the order was originally sent. We require all returns to use the provided shipping label. Failure to do so will result in a delay in processing your refund. Please note Ana Luisa reserves the right to block a refund when a return is not delivered to the correct business address.
US returns are subject to a return fee, which may vary based on the refund method and product(s) returned. This fee will be deducted from the total refund amount. As a little something extra, we offer 15% bonus store credit and will waive the return fee for online exchanges. Orders placed through TikTok Shop are not eligible for exchanges.
International returns are subject to a return fee, which varies based on the return shipping cost. This fee will be deducted from the total refund amount. Please allow up to 30 days for our team to process refunds on any international orders.
Made to Order Products
Final Sale Products
Jewelry Bundles & Gift Sets