Exchanges and Returns
We get it. Sometimes, things just don't work out!
Not to worry – we are here to help you find something new. To start your exchange or return, please select from the options below.
Exchange & Return Policy
- We accept exchanges and returns on all products with original tags and packaging, both online and in store, within 30 days of delivery. All returns are subject to a return shipping fee of $5.99, which will be deducted from the total refund amount. As a little something extra, we offer 20% bonus store credit with every exchange (valid for US customers only).
- Holiday Exchanges & Returns
- For any orders placed between November 2nd through December 19th 2023, we will accept exchanges and returns within 60 days of the original delivery date.
- Final Sale Products
- All Last Chance products and engraved jewelry are final sale at the time of purchase, and cannot be exchanged or returned. Additionally, the following products are final sale: Chain Extender, Earring Backs, Earring Back Lifters, Gift Box and Mystery products.
- Jewelry Bundles
- Pre-kitted bundles and BYOB purchases must be returned in full. Please note if you purchased a bundle, you must return all the products in the bundle to receive a refund.
- International Returns
- Please allow up to 30 days for our team to process refunds on any international orders.
- EU Returns
- If your order number begins with an E, please contact our team directly so we may assist with your return.
- Need help?
- Visit our FAQs page or send us an email.