Exchanges and Returns
We get it. Sometimes, things just don't work out!
Not to worry – we are here to help you find something new. To start your exchange or return, please select from the options below.
Exchange & Return Policy
- We accept exchanges and returns on all products with original tags and packaging within 30 days of delivery. As a little something extra, we offer 20% bonus store credit with every exchange.
- Please note: We currently offer free exchanges and returns to US customers. At this time, exchanges are not available for customers outside the United States.
- Final Sale Products
- All Last Chance products and engraved jewelry are final sale at the time of purchase, and cannot be exchanged or returned. Additionally, the following products are final sale: Chain Extender, Earring Backs, Earring Back Lifters, Gift Box.
- Jewelry Bundles
- Pre-kitted bundles and BYOB purchases must be returned in full. Please note if you purchased a bundle, you must return all the products in the bundle to receive a refund.
- International Returns
- Please allow up to 30 days for our team to process refunds on any international orders.
- Need help?
- Visit our FAQs page or send us an email.